Asami Matsumoto, CEO/Founder, Active Connector Inc.

How did Jennifer Shinkai add value to your organisation?

After consulting with Jennifer about the company’s situation, Jennifer made a proposal of training details. Then she planned and led the training workshop.

We started to move into sudden full remote work while there were some communication issues in the team. Facing this current challenging external situation, it was critical for us to create a strong team foundation first. We asked Jennifer to remove some of the issues caused by miscommunication in the team.

Her session enabled us to see the situation really clearly and made each one of us, individually, grow as a person. She taught everyone of us great framework on how we should perceive our communication issues. Her training gave us some foundation for our future talk in the team members.

What were her strengths as a facilitator/moderator/coach? How would you describe her style? What was it like to work with her?

She has great empathy and very good at all kinds of online technical training tools. She carefully designed the session so as to ease the tension as well as nerverousness of the team members.

She successfully made the team members aware that the training that she was going to provide is not for the company’s purpose but ultimately about each individual’s growth opportunity. She definitely set the right tone in the very beginning with her attitudes as well as words.

The whole session was online, through zoom, but she used all kinds of online training tools very effectively and professionally. We were very impressed how much we can do trainings in remote setting. We even feel like the training was very effective because it was remote/on zoom.

She gave us great homework that enabled us to deepen our understanding of our training sessions and have a great self reflective time!

Why would you recommend her to facilitate workshops/ offer coaching for other organisations?

Definitely yes!! Especially if the team consists of multicultural members and use English as a main language, she is the great facilitator! She also has a great understanding of Japanese culture, so even the session is going to be in English, she pays attention to Japanese participants and be mindful of how the training should be conducted with the consideration of Japanese culture aspects (as well as some English difficulties those non-native speakers tend to face)

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